Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103247 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Not upheld, no recommendations July 2012
201103260 Business Stream Ltd Leakage Not upheld, action taken by body to remedy, no recommendations July 2012
201103358 Argyll and Bute Council Handling of application (complaints by opponents) Not upheld, no recommendations July 2012
201103377 Lanarkshire NHS Board Clinical treatment / Diagnosis Some upheld, recommendations July 2012
201103418 Highland NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations July 2012
201103529 Aberdeen City Council Handling of application (complaints by opponents) Not upheld, no recommendations July 2012
201103563 Queen Margaret University Academic appeal/exam results/degree classification Not upheld, recommendations July 2012
201103565 Scottish Prison Service Progression Not upheld, no recommendations July 2012
201103578 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Upheld, recommendations July 2012
201103675 Historic Scotland Policy/administration Not upheld, no recommendations July 2012