Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201105247 | Scottish Prison Service | disciplinary charges - reporting and inquiry | Not upheld, no recommendations | August 2012 |
| 201200044 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | August 2012 |
| 201200138 | The City of Edinburgh Council | council tax (incl community charge) | Some upheld, recommendations | August 2012 |
| 201200351 | Scottish Prison Service | personal property | Not upheld, no recommendations | August 2012 |
| 201200542 | Scottish Prison Service | home detention curfew | Not upheld, no recommendations | August 2012 |
| 201003200 | Aberdeen City Council | Complaints handling | Not upheld, no recommendations | July 2012 |
| 201004466 | Grampian NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2012 |
| 201004933 | Shetland NHS Board | Clinical treatment / Diagnosis | No decision reached | July 2012 |
| 201005159 | The City of Edinburgh Council | Licensing - Other | Some upheld, recommendations | July 2012 |
| 201100418 | Orkney NHS Board | Clinical treatment / Diagnosis | Some upheld, recommendations | July 2012 |