Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104068 A Dentist in the Greater Glasgow NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2012
201104105 The City of Edinburgh Council repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, action taken by body to remedy, no recommendations August 2012
201104158 Falkirk Council complaints handling Upheld, recommendations August 2012
201104194 Lothian NHS Board policy/administration Some upheld, recommendations August 2012
201104352 Comhairle nan Eilean Siar property and accommodation/school courses Upheld, recommendations August 2012
201104415 Student Awards Agency for Scotland policy/administration Some upheld, recommendations August 2012
201104613 A Dentist in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2012
201104971 North Lanarkshire Council council tax (incl community charge) Upheld, recommendations August 2012
201104994 Tenants First Housing Co-operative Ltd policy/administration Some upheld, recommendations August 2012
201105186 Scottish Prison Service recreation Some upheld, action taken by body to remedy, no recommendations August 2012