Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004338 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2012
201004828 West Lothian Council finance - housing benefit and council tax benefit Some upheld, recommendations August 2012
201004951 Fife NHS Board hygiene, cleanliness and infection control Not upheld, recommendations August 2012
201005054 Perth and Kinross Council policy/administration Upheld, action taken by body to remedy, no recommendations August 2012
201005308 The Highland Council handling of application (complaints by opponents) Some upheld, no recommendations August 2012
201100659 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations August 2012
201100830 Fife Council homeless person issues Not upheld, recommendations August 2012
201100872 Albyn Housing Society Ltd repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations August 2012
201100965 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations August 2012
201101198 South Lanarkshire Council policy/administration Some upheld, recommendations August 2012