Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Please be assured we are doing all we can and will provide updates on our website. 

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Decision report 201200955

  • Case ref:
    201200955
  • Date:
    September 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy/administration

Summary

Mr C, who is a prisoner, complained that the prison unreasonably refused to allow him to purchase 3D puzzles.

When Mr C complained to the prison, he said he was unhappy that he could not get puzzles handed in for him by family at visits. The prison said that was not allowed for security reasons. We asked the prison whether Mr C was allowed to purchase puzzles himself. The prison confirmed prisoners could ask to purchase puzzles from the local supplier. We found that Mr C had not made such a request and because of that, we did not uphold his complaint.

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Updated: March 13, 2018