Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104645 Caledonia Housing Association improvements and alterations; complaints handling Some upheld, recommendations September 2012
201104802 Lothian NHS Board - University Hospitals Division clinical treatment / diagnosis; complaints handling Some upheld, recommendations September 2012
201104953 Business Stream Ltd charging method / calculation Not upheld, no recommendations September 2012
201104998 Scottish Water damage caused / claim for compensation Not upheld, no recommendations September 2012
201105002 East Lothian Council transfers Not upheld, no recommendations September 2012
201105188 Lothian NHS Board - University Hospitals Division communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201105240 Business Stream Ltd incorrect billing Not upheld, no recommendations September 2012
201105267 Scottish Prison Service progression Not upheld, no recommendations September 2012
201105270 Scottish Water damage caused / claim for compensation Not upheld, no recommendations September 2012
201105355 Dumfries and Galloway Housing Partnership applications, allocations, transfers No decision reached September 2012