Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103887 Forth Valley NHS Board policy/administration Not upheld, action taken by body to remedy, no recommendations September 2012
201103924 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2012
201103954 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2012
201103983 Perth and Kinross Council policy/administration Not upheld, no recommendations September 2012
201103991 The Robert Gordon University accommodation No decision reached September 2012
201104019 The Highland Council policy/administration Not upheld, no recommendations September 2012
201104041 Tayside NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201104065 Fife Council handling of application (complaints by opponents) Not upheld, no recommendations September 2012
201104108 Glasgow City Council policy / administration; planning permission Not upheld, no recommendations September 2012
201104124 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2012