Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201105501 Scottish Prison Service work (in prison) Some upheld, action taken by body to remedy, no recommendations September 2012
201200043 Scottish Prison Service religious books, items and practices Some upheld, action taken by body to remedy, no recommendations September 2012
201200078 Dumfries and Galloway Housing Partnership complaints handling Upheld, action taken by body to remedy, no recommendations September 2012
201200115 A Dentist in the Lothian NHS Board area policy/administration Upheld, recommendations September 2012
201200214 Perth and Kinross Council rights of way and public footpaths Not upheld, no recommendations September 2012
201200250 Greater Glasgow and Clyde NHS Board - Acute Services Division communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201200253 NHS 24 clinical treatment / diagnosis Not upheld, no recommendations September 2012
201200313 Fife NHS Board hotel services - food Some upheld, no recommendations September 2012
201200365 Tayside NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201200433 East Lothian Council policy/administration Some upheld, no recommendations September 2012