Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102387 University of Stirling complaints handling Not upheld, no recommendations September 2012
201102475 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2012
201102523 Tayside NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations September 2012
201102588 West Lothian Council building warrants: certificates of completion/habitation Not upheld, no recommendations September 2012
201102605 Greater Glasgow and Clyde NHS Board nurses / nursing care Not upheld, action taken by body to remedy, no recommendations September 2012
201102824 Fyne Homes terminations Not upheld, no recommendations September 2012
201102859 North Lanarkshire Council complaints handling Some upheld, recommendations September 2012
201102909 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2012
201103035 East Dunbartonshire Council policy/administration Some upheld, recommendations September 2012
201103075 West Lothian Council repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations September 2012