Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200508 Scottish Water sewer flooding - external Not upheld, no recommendations October 2012
201200525 Scottish Water damage caused / compensation Not upheld, action taken by body to remedy, no recommendations October 2012
201200527 Business Stream Ltd charging method / calculation Not upheld, no recommendations October 2012
201200619 A Medical Practice in the Ayrshire and Arran NHS Board area lists Upheld, recommendations October 2012
201200636 Scottish Prison Service accommodation (including cell amenities and location) Not upheld, no recommendations October 2012
201200680 Scottish Prison Service progression Not upheld, no recommendations October 2012
201200711 Business Stream Ltd debt recovery / payment fees Some upheld, action taken by body to remedy, recommendations October 2012
201200729 Scottish Prison Service policy/administration Not upheld, no recommendations October 2012
201200770 Crown Office and Procurator Fiscal Service complaints handling Upheld, action taken by body to remedy, no recommendations October 2012
201200829 Scottish Prison Service complaints handling Some upheld, action taken by body to remedy, no recommendations October 2012