Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201200770

  • Case ref:
    201200770
  • Date:
    October 2012
  • Body:
    Crown Office and Procurator Fiscal Service
  • Sector:
    Scottish Government and Devolved Administration
  • Outcome:
    Upheld, action taken by body to remedy, no recommendations
  • Subject:
    complaints handling

Summary

Mrs C was a witness to an incident that was taken to trial by the Crown Office and Procurator Fiscal Service (COPFS). Mrs C was unhappy with how matters had been handled. When COPFS responded to her complaints, they accepted that telephone calls were not returned when they should have been and apologised for this. Mrs C remained dissatisfied and complained to us that COPFS had not returned her telephone calls.

We upheld her complaint but as COPFS had taken appropriate steps to apologise to Mrs C and ensure that the issues she faced would not happen again, we did not make any recommendations.

Related reading

Updated: March 13, 2018