Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201200527

  • Case ref:
    201200527
  • Date:
    October 2012
  • Body:
    Business Stream Ltd
  • Sector:
    Water
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    charging method / calculation

Summary

Mr C complained that Business Stream had charged his business back to a date earlier than when he moved into the property. Our investigation revealed that Business Stream had asked him to provide evidence of the date he moved in but that he had not done so.

We established that, on the basis of the information held by Business Stream, they were correct to bill Mr C back to the date they had used. We did not uphold the complaint.

Related reading

Updated: March 13, 2018