Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103775 Wellhouse Housing Association Ltd complaints handling Not upheld, no recommendations October 2012
201103843 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2012
201103955 A Dental Practice in the Ayrshire and Arran NHS Board area complaints handling Upheld, recommendations October 2012
201104029 Fife Council policy/administration Upheld, action taken by body to remedy, recommendations October 2012
201104127 Scottish Water complaints handling Upheld, recommendations October 2012
201104145 Tayside NHS Board nurses / nursing care Some upheld, recommendations October 2012
201104344 Business Stream Ltd charging method / calculation Not upheld, no recommendations October 2012
201104351 Orkney Housing Association Ltd shared ownership Upheld, action taken by body to remedy, no recommendations October 2012
201104353 The Golden Jubilee National Hospital clinical treatment; diagnosis Not upheld, no recommendations October 2012
201104364 Fife NHS Board clinical treatment; diagnosis Not upheld, action taken by body to remedy, no recommendations October 2012