Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200369 | A Medical Practice in the Tayside NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, recommendations | November 2012 |
| 201200455 | Fife Council | parking | Not upheld, no recommendations | November 2012 |
| 201200506 | Business Stream Ltd | leakage | Not upheld, no recommendations | November 2012 |
| 201200735 | Lanarkshire NHS Board | complaints handling | Not upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201200842 | Aberdeen City Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | November 2012 |
| 201200850 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201201081 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | November 2012 |
| 201201405 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | November 2012 |
| 201201469 | Scottish Prison Service | earnings | November 2012 | |
| 201201486 | Glasgow Housing Association Ltd | complaints handling | Not upheld, no recommendations | November 2012 |