Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201105262 | Business Stream Ltd | incorrect billing | Upheld, recommendations | November 2012 |
| 201105291 | Business Stream Ltd | debt recovery / payment fees | Not upheld, no recommendations | November 2012 |
| 201105490 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | November 2012 |
| 201105517 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201200242 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | November 2012 |
| 201200254 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201200265 | Scottish Water | complaints handling | Not upheld, no recommendations | November 2012 |
| 201200315 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | November 2012 |
| 201200322 | Fife Council | rights of way and public footpaths | Some upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201200357 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |