Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103666 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, no recommendations November 2012
201103742 Tayside NHS Board complaints handling Not upheld, recommendations November 2012
201103844 Lothian NHS Board - Acute Division policy/administration Some upheld, recommendations November 2012
201103920 Link Housing Association Ltd policy/administration Not upheld, recommendations November 2012
201103935 The Highland Council road authority as developer, road alterations Some upheld, action taken by body to remedy, no recommendations November 2012
201104027 Scottish Prison Service progression Not upheld, action taken by body to remedy, no recommendations November 2012
201104107 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2012
201104122 Scottish Water sewer flooding - internal Upheld, recommendations November 2012
201104403 Business Stream Ltd incorrect billing Not upheld, recommendations November 2012
201104525 East Lothian Council policy/administration Some upheld, action taken by body to remedy, recommendations November 2012