Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200888 | Scottish Water | sewer flooding - external | Some upheld, recommendations | December 2012 |
| 201200993 | Scottish Prison Service | progression | Not upheld, no recommendations | December 2012 |
| 201201092 | The City of Edinburgh Council | cleansing/public conveniences/streets and stairs | Not upheld, no recommendations | December 2012 |
| 201201336 | Dumfries and Galloway Housing Partnership | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | December 2012 |
| 201201410 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | December 2012 |
| 201201458 | Scottish Prison Service | earnings | Not upheld, no recommendations | December 2012 |
| 201201468 | Scottish Prison Service | complaints handling | Upheld, recommendations | December 2012 |
| 201201488 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201201692 | Falkirk Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | December 2012 |
| 201201696 | Lanarkshire NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | December 2012 |