Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201201410

  • Case ref:
    201201410
  • Date:
    December 2012
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy/administration

Summary

Mr C, who is a prisoner, submitted a request to be transferred to another European country to serve the remainder of his sentence. He complained that there had been an unreasonable delay in progressing his application.

Our investigation found that the evidence showed that the Scottish Prison Service (SPS) sent Mr C's application and the required documentation to the relevant European authority in April 2011. When they heard nothing after four months, they contacted the authority again and there was correspondence between them about what was needed to effect the transfer. More recently, however, the SPS had tried several times to contact the authority to try to progress Mr C's application, but had received no response. Mr C is not a national of the country involved, and because of that the Convention on the Transfer of Sentenced Persons (international guidance on transferring prisoners to their home countries) does not apply in his case. This meant that there was little more the SPS could do to progress this.

We recognised that Mr C's application had been ongoing for some time but found that the SPS had been taking steps to try and progress matters, despite there being no obligation on them to do so. In light of this information, we did not uphold Mr C's complaint.

Updated: March 13, 2018