Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200160 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2012 |
| 201200240 | A Medical Practice in the Ayrshire and Arran NHS Board area | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | December 2012 |
| 201200259 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2012 |
| 201200268 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | December 2012 |
| 201200269 | A Dentist in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Upheld, action taken by body to remedy, recommendations | December 2012 |
| 201200308 | Lothian NHS Board - Acute Division | clinical treatment/diagnosis | Not upheld, no recommendations | December 2012 |
| 201200326 | Falkirk Council | capital works, renovation, central heating, double glazing, etc | Some upheld, recommendations | December 2012 |
| 201200327 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201200333 | Falkirk Council | finance - rent | Not upheld, action taken by body to remedy, no recommendations | December 2012 |
| 201200344 | The City of Edinburgh Council | handling of application (complaints by opponents) | Some upheld, no recommendations | December 2012 |