Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201002513 Crown Office and Procurator Fiscal Service policy/administration Not upheld, no recommendations December 2012
201003747 Falkirk Council finance - housing benefit and council tax benefit Some upheld, recommendations December 2012
201004025 Glasgow City Council complaints handling (incl social work complaints procedures) Some upheld, recommendations December 2012
201005291 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations December 2012
201101084 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201101164 A Medical Practice, Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2012
201102124 Glasgow City Council secondary school Not upheld, action taken by body to remedy, no recommendations December 2012
201102253 Angus Council capital works, renovation, central heating, double glazing, etc No decision reached December 2012
201102340 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201102519 Public Standards Commissioner complaints handling Not upheld, no recommendations December 2012