Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision report 201002513

  • Case ref:
    201002513
  • Date:
    December 2012
  • Body:
    Crown Office and Procurator Fiscal Service
  • Sector:
    Scottish Government and Devolved Administration
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy/administration

Summary

Mr C complained that the Crown Office and Procurator Fiscal Service (COPFS) (including the Lord Advocate) had failed to adequately respond to correspondence from him. Having carefully reviewed the correspondence between Mr C and the COPFS, we were satisfied that the responses he received were adequate and in line with the COPFS customer feedback policy.

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Updated: March 13, 2018