Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202470 | Lanarkshire NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | January 2013 |
| 201202525 | Scottish Prison Service | money | Not upheld, no recommendations | January 2013 |
| 201202534 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | January 2013 |
| 201202547 | North Lanarkshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | January 2013 |
| 201202593 | A Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | January 2013 |
| 201202618 | Scottish Prison Service | progression | Not upheld, no recommendations | January 2013 |
| 201202641 | Scottish Prison Service | personal property | Not upheld, no recommendations | January 2013 |
| 201202830 | Scottish Prison Service | complaints handling | No decision reached | January 2013 |
| 201202896 | Grampian NHS Board | complaints handling | Upheld, action taken by body to remedy, recommendations | January 2013 |
| 201202916 | Scottish Prison Service | recreation | Not upheld, no recommendations | January 2013 |