Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201202525

  • Case ref:
    201202525
  • Date:
    January 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    money

Summary

Mr C, who is a prisoner, complained that the prison were failing to credit money, handed in for him, to his account within a reasonable timescale. We asked the prison to tell us what the process was. They confirmed that money handed in for a prisoner would be credited to their account the following day with the exception of Friday and Saturday. Money handed in on those days would be credited to a prisoner's account on the following Monday. Having considered the information available, we did not agree with Mr C that the prison were failing to credit money to a prisoner's account within a reasonable timescale and because of that, we did not uphold his complaint.

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Updated: March 13, 2018