Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201104934 | Business Stream Ltd | water pressure | Some upheld, recommendations | January 2013 |
| 201105350 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |
| 201105498 | Lothian NHS Board | admission, discharge and transfer procedures | Some upheld, recommendations | January 2013 |
| 201200020 | Scottish Prison Service | medical assessments/reports | No decision reached | January 2013 |
| 201200229 | Glasgow City Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | January 2013 |
| 201200321 | Business Stream Ltd | policy/administration | Some upheld, recommendations | January 2013 |
| 201200472 | Midlothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2013 |
| 201200540 | North Lanarkshire Council | maintenance and repair of roads | Some upheld, recommendations | January 2013 |
| 201200544 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |
| 201200585 | Scottish Prison Service | visits | Some upheld, recommendations | January 2013 |