Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103822 Clyde Valley Housing Association Ltd hedges and fences Not upheld, action taken by body to remedy, no recommendations January 2013
201103835 Fife Council repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations January 2013
201104091 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2013
201104291 Business Stream Ltd incorrect billing Some upheld, recommendations January 2013
201104307 A Practice in the Fife NHS Board area clinical treatment / diagnosis Some upheld, recommendations January 2013
201104504 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2013
201104512 Angus Council handling of application (complaints by opponents) Not upheld, no recommendations January 2013
201104653 A Dentist in the Borders NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2013
201104793 Scottish Prison Service personal property Not upheld, recommendations January 2013
201104845 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2013