Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103236 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations January 2013
201103274 Lothian NHS Board clinical treatment / diagnosis Not upheld, recommendations January 2013
201103353 The Highland Council policy/administration Not upheld, action taken by body to remedy, no recommendations January 2013
201103440 The Robert Gordon University policy/administration Not upheld, no recommendations January 2013
201103465 Transport Scotland complaints handling Not upheld, recommendations January 2013
201103637 Business Stream Ltd attitude / behaviour Some upheld, recommendations January 2013
201103641 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations January 2013
201103655 Tayside NHS Board clinical treatment / diagnosis Some upheld, no recommendations January 2013
201103755 Scottish Prison Service progression Not upheld, no recommendations January 2013
201103774 West Lothian Council repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations January 2013