Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203000 NHS 24 clinical treatment; diagnosis No decision reached February 2013
201203005 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Not upheld, no recommendations February 2013
201203261 Scottish Prison Service placements Not upheld, no recommendations February 2013
201005359 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations January 2013
201100230 Argyll Community Housing Association repairs and maintenance of housing stock (incl dampness and infestations) Upheld, recommendations January 2013
201101681 The City of Edinburgh Council handling of application (complaints by opponents) Upheld, action taken by body to remedy, no recommendations January 2013
201102765 Renfrewshire Council neighbour disputes and anti-social behaviour Not upheld, action taken by body to remedy, no recommendations January 2013
201102935 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2013
201103066 East Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations January 2013
201103213 University of Dundee policy/administration Not upheld, no recommendations January 2013