Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202187 | A Pharmacy in the Highland NHS Board area | policy/administration | Some upheld, recommendations | February 2013 |
| 201202296 | The City of Edinburgh Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | February 2013 |
| 201202313 | NHS National Services Scotland | communication; staff attitude; dignity; confidentiality | Some upheld, action taken by body to remedy, no recommendations | February 2013 |
| 201202342 | Highland NHS Board | clinical treatment; diagnosis | Not upheld, recommendations | February 2013 |
| 201202343 | Lanarkshire NHS Board | communication; staff attitude; dignity; confidentiality | Not upheld, action taken by body to remedy, no recommendations | February 2013 |
| 201202544 | A Medical Practice in the Highland NHS Board area | clinical treatment; diagnosis | Not upheld, no recommendations | February 2013 |
| 201202728 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | February 2013 |
| 201202733 | Business Stream Ltd | meter reading | Some upheld, action taken by body to remedy, no recommendations | February 2013 |
| 201202768 | The City of Edinburgh Council | planning; policy/administration | Not upheld, no recommendations | February 2013 |
| 201202867 | Tayside NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | February 2013 |