Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100551 Aberdeenshire Council handling of application (complaints by opponents) Some upheld, recommendations February 2013
201100832 Aberdeen City Council handling of application (complaints by opponents) Not upheld, no recommendations February 2013
201100984 Greater Glasgow and Clyde NHS Board communication; staff attitude; dignity; confidentiality Not upheld, recommendations February 2013
201101064 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, action taken by body to remedy, recommendations February 2013
201101706 Aberdeen City Council applications; allocations; transfers and exchanges Not upheld, no recommendations February 2013
201103715 Business Stream Ltd charging method / calculation Upheld, recommendations February 2013
201103889 Lothian NHS Board clinical treatment; diagnosis Upheld, recommendations February 2013
201103900 Highland NHS Board clinical treatment; diagnosis Upheld, recommendations February 2013
201104079 Greater Glasgow and Clyde NHS Board complaints handling Not upheld, no recommendations February 2013
201104142 Business Stream Ltd policy/administration Some upheld, recommendations February 2013