Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202051 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2013
201202112 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations March 2013
201202173 Lanarkshire NHS Board policy/administration Some upheld, recommendations March 2013
201202244 Blackwood complaints handling Some upheld, recommendations March 2013
201202252 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201202300 Glasgow City Council handling of application (complaints by opponents) Some upheld, recommendations March 2013
201202316 Business Stream charging method / calculation Some upheld, action taken by body to remedy, no recommendations March 2013
201202651 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201202797 The State Hospital Board for Scotland appliances, equipment and premises Not upheld, no recommendations March 2013
201202847 A Dentist in the Lanarkshire NHS Board area clinical treatment/diagnosis Upheld, recommendations March 2013