Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104631 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations March 2013
201104795 East Renfrewshire Council handling of application (complaints by opponents) Not upheld, recommendations March 2013
201104862 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations March 2013
201104883 Business Stream charging method / calculation Not upheld, no recommendations March 2013
201105280 Scottish Borders Council policy/administration Not upheld, recommendations March 2013
201200127 Business Stream leakage Upheld, recommendations March 2013
201200144 A Medical Practice in the Fife NHS Board area communication, staff attitude, dignity, confidentiality Not upheld, no recommendations March 2013
201200170 The City of Edinburgh Council secondary school Some upheld, recommendations March 2013
201200191 Business Stream charging method / calculation Not upheld, no recommendations March 2013
201200379 Perth and Kinross Council council tax (incl community charge) Some upheld, recommendations March 2013