Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201617 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2013
201201678 East Dunbartonshire Council finance - housing benefit and council tax benefit Some upheld, recommendations March 2013
201201697 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2013
201201707 Scottish Prison Service work (in prison) Not upheld, no recommendations March 2013
201201771 Western Isles NHS Board admission, discharge and transfer procedures Upheld, recommendations March 2013
201201776 Scottish Prison Service legal correspondence Upheld, recommendations March 2013
201201865 Scottish Prison Service supplies of books, newspapers, etc Not upheld, no recommendations March 2013
201201910 Perth and Kinross Council handling of application (complaints by applicants) Not upheld, no recommendations March 2013
201201916 Business Stream charging method / calculation Some upheld, action taken by body to remedy, no recommendations March 2013
201202019 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013