Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202962 Office of the Accountant in Bankruptcy policy/administration Some upheld, recommendations March 2013
201202996 Fife NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations March 2013
201203092 Business Stream incorrect billing Some upheld, recommendations March 2013
201203095 Scottish Ambulance Service failure to send ambulance/delay in sending ambulance Not upheld, action taken by body to remedy, no recommendations March 2013
201203132 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations March 2013
201203152 Scottish Prison Service policy/administration Not upheld, no recommendations March 2013
201203175 West Dunbartonshire Council policy/administration Not upheld, no recommendations March 2013
201203296 Scottish Prison Service visits Some upheld, recommendations March 2013
201203437 Dundee City Council policy/administration Not upheld, no recommendations March 2013
201203582 Scottish Ambulance Service admission, discharge and transfer procedures Not upheld, action taken by body to remedy, no recommendations March 2013