Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Please be assured we are doing all we can and will provide updates on our website. 

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Decision report 201203437

  • Case ref:
    201203437
  • Date:
    March 2013
  • Body:
    Dundee City Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy/administration

Summary

Mr C complained about the council's landlord registration scheme. He said that the council had unreasonably put him on the register after a phone call, when their written guidance clearly says that applications should be made online or by paper application form.

Our investigation found, however, that this was a discretionary decision that the council were entitled to make. We took the view that they acted in good faith for the benefit of Mr C, who might otherwise have been at risk of being reported to the procurator fiscal.

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Updated: March 13, 2018