Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200391 East Dunbartonshire Council policy/administration Some upheld, recommendations March 2013
201200467 East Renfrewshire Council handling of application (complaints by applicants) Not upheld, no recommendations March 2013
201200560 Aberdeenshire Council policy/administration Not upheld, no recommendations March 2013
201200562 Business Stream meter reading Upheld, action taken by body to remedy, recommendations March 2013
201200643 Scottish Borders Council policy/administration Some upheld, recommendations March 2013
201200662 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2013
201200690 Business Stream charging method / calculation Not upheld, no recommendations March 2013
201200871 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations March 2013
201200987 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201201028 A Medical Practice in the Lanarkshire NHS Board area appointments/admissions (delay, cancellation, waiting lists) Some upheld, recommendations March 2013