Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203650 | Dumfries and Galloway Council | policy/administration | Not upheld, no recommendations | April 2013 |
| 201203652 | East Lothian Council | repairs and maintenance | Not upheld, no recommendations | April 2013 |
| 201203730 | Scottish Prison Service | progression | Not upheld, no recommendations | April 2013 |
| 201203824 | Scottish Prison Service | personal property | Not upheld, no recommendations | April 2013 |
| 201203841 | Scottish Prison Service | personal property | Not upheld, no recommendations | April 2013 |
| 201203871 | Scottish Ambulance Service | complaints handling | Some upheld, recommendations | April 2013 |
| 201204154 | Tayside NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | April 2013 |
| 201204481 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | lists | Upheld, action taken by body to remedy, no recommendations | April 2013 |
| 201204499 | The City of Edinburgh Council | parking | Not upheld, no recommendations | April 2013 |
| 201003813 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2013 |