Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202385 Midlothian Council applications, allocations, transfers & exchanges Some upheld, no recommendations April 2013
201202457 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Some upheld, recommendations April 2013
201202459 Fife Council parking Some upheld, recommendations April 2013
201202492 Grampian NHS Board appointments/admissions (delay, cancellation, waiting lists) Some upheld, no recommendations April 2013
201202521 The State Hospital Board for Scotland appliances, equipment & premises Not upheld, no recommendations April 2013
201202549 A Dentist in the Fife NHS Board area communication, staff attitude, dignity, confidentiality Not upheld, no recommendations April 2013
201202568 East Renfrewshire Council conservation areas, listed buildings, tree preservation orders Not upheld, no recommendations April 2013
201202599 Borders College policy/administration Upheld, recommendations April 2013
201202602 East Renfrewshire Council council tax (incl community charge) Not upheld, no recommendations April 2013
201202629 Ayrshire and Arran NHS Board communication, staff attitude, dignity, confidentiality Upheld, action taken by body to remedy, recommendations April 2013