Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200621 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations April 2013
201200659 Falkirk Council neighbour disputes and anti-social behaviour Not upheld, recommendations April 2013
201200664 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2013
201200722 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2013
201200903 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2013
201201234 Dumfries and Galloway Council handling of application (complaints by opponents) Upheld, recommendations April 2013
201201670 Scottish Prison Service earnings Not upheld, no recommendations April 2013
201201691 James Watt College of Further and Higher Education policy/administration Some upheld, recommendations April 2013
201201695 Scottish Ambulance Service failure to send ambulance/delay in sending ambulance Some upheld, action taken by body to remedy, no recommendations April 2013
201201734 A Higher Educational Establishment complaints handling Not upheld, no recommendations April 2013