Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201204045 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2013
201204046 Scottish Prison Service personal property Not upheld, no recommendations May 2013
201204088 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations May 2013
201204147 Oak Tree Housing Association Ltd estate management, open space & environment work Not upheld, no recommendations May 2013
201204151 A Medical Practice in the Lothian NHS Board area communication, staff attitude, dignity, confidentiality Not upheld, no recommendations May 2013
201204364 Kingdom Housing Association Ltd neighbour disputes and anti-social behaviour Not upheld, no recommendations May 2013
201204423 Business Stream incorrect billing No decision reached May 2013
201204430 Crown Office and Procurator Fiscal Service failure to provide information Upheld, no recommendations May 2013
201204493 Scottish Prison Service personal property Not upheld, no recommendations May 2013
201205198 West Lothian Council handling of application (complaints by applicants) Not upheld, no recommendations May 2013