Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201204046

  • Case ref:
    201204046
  • Date:
    May 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    personal property

Summary

Mr C, who is a prisoner, complained that he was not allowed to have a particular item in prison. It is not for us to tell prisons what items they should allow, so our role was to consider whether the prison correctly followed their policy about items that are allowed there. We checked that the item in question was not on the prison's list of allowed items, and advised Mr C that, as it was not on that list, the prison had followed their policy and acted correctly.

Related reading

Updated: March 13, 2018