Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104648 The City of Edinburgh Council policy/administration Some upheld, recommendations April 2013
201104937 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations April 2013
201105183 Scottish Water damage caused / compensation Not upheld, recommendations April 2013
201105481 Borders NHS Board complaints handling Some upheld, recommendations April 2013
201200179 Registers of Scotland policy/administration Some upheld, recommendations April 2013
201200189 South Lanarkshire Council policy/administration Upheld, action taken by body to remedy, no recommendations April 2013
201200363 Business Stream interruption to supply - planned Upheld, action taken by body to remedy, recommendations April 2013
201200414 South Lanarkshire Council applications, allocations, transfers & exchanges Not upheld, no recommendations April 2013
201200420 The Golden Jubilee National Hospital clinical treatment / diagnosis Upheld, recommendations April 2013
201200566 Business Stream incorrect billing Upheld, recommendations April 2013