Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203108 | Scottish Prison Service | access to laptop | Not upheld, no recommendations | May 2013 |
| 201203117 | University of Aberdeen | academic appeal/exam results/degree classification | Not upheld, no recommendations | May 2013 |
| 201203123 | Business Stream | policy/administration | Not upheld, recommendations | May 2013 |
| 201203148 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201203178 | A Dentist in the Highland NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201203267 | East Renfrewshire Council | Handling of application (complaints by opponents) | Not upheld, recommendations | May 2013 |
| 201203298 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201203496 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2013 |
| 201203590 | Scottish Prison Service | non-legal correspondence | Not upheld, no recommendations | May 2013 |
| 201203770 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | May 2013 |