Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201968 | University of St Andrews | complaints handling | Upheld, recommendations | May 2013 |
| 201201971 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2013 |
| 201202156 | South Lanarkshire Council | council tax (incl community charge) | Upheld, recommendations | May 2013 |
| 201202179 | South Lanarkshire Council | complaints handling | Not upheld, recommendations | May 2013 |
| 201202231 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201202323 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201202345 | Lothian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Upheld, recommendations | May 2013 |
| 201202435 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Upheld, no recommendations | May 2013 |
| 201202449 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2013 |
| 201202460 | Fife Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | May 2013 |