Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204168 | Western Isles NHS Board | policy/administration | Not upheld, recommendations | June 2013 |
| 201204206 | Horizon Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | June 2013 |
| 201204254 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201204300 | Lothian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | June 2013 |
| 201204321 | Dundee City Council | secondary school | Upheld, recommendations | June 2013 |
| 201204535 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |
| 201204576 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | June 2013 |
| 201204614 | Business Stream | incorrect billing | No decision reached | June 2013 |
| 201204673 | Renfrewshire Council | council tax | Some upheld, no recommendations | June 2013 |
| 201204712 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | No decision reached | June 2013 |