Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201203319 Business Stream meter reading Some upheld, recommendations June 2013
201203348 Scottish Prison Service staff treatment Upheld, recommendations June 2013
201203390 East Lothian Council policy/administration Not upheld, no recommendations June 2013
201203392 Business Stream charging method / calculation June 2013
201203653 Highlands and Islands Enterprise policy/administration Not upheld, no recommendations June 2013
201203679 A Medical Practice in the Highland NHS Board area communication, staff attitude, dignity, confidentiality Not upheld, recommendations June 2013
201203825 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations June 2013
201203826 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013
201203839 Business Stream policy/administration Not upheld, no recommendations June 2013
201204106 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, no recommendations June 2013