Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204718 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | No decision reached | June 2013 |
| 201204876 | The Robert Gordon University | accommodation | Not upheld, no recommendations | June 2013 |
| 201205087 | Registers of Scotland | policy/administration | Not upheld, no recommendations | June 2013 |
| 201205112 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | June 2013 |
| 201205159 | Scottish Prison Service | home detention curfew | Not upheld, no recommendations | June 2013 |
| 201002860 | East Renfrewshire Council | handling of application (complaints by applicants) | Some upheld, no recommendations | May 2013 |
| 201101313 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | May 2013 |
| 201102274 | The City of Edinburgh Council | right to buy | Some upheld, recommendations | May 2013 |
| 201103006 | Scottish Water | policy / administration | Upheld, recommendations | May 2013 |
| 201103656 | Highlands and Islands Enterprise | policy/administration | Not upheld, action taken by body to remedy, no recommendations | May 2013 |