Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202581 Fife Council handling of application (complaints by applicants) Upheld, no recommendations May 2013
201202678 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2013
201202680 Hebridean Housing Partnership Ltd complaints handling Not upheld, no recommendations May 2013
201202714 Prospect Community Housing repairs and maintenance No decision reached May 2013
201202879 Business Stream charging method / calculation Not upheld, no recommendations May 2013
201202915 Greater Glasgow and Clyde NHS Board policy/administration Upheld, recommendations May 2013
201203022 South Lanarkshire Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, no recommendations May 2013
201203038 North Lanarkshire Council parks, outdoor centres and facilities Some upheld, recommendations May 2013
201203049 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2013
201203099 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations May 2013