Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201203022

  • Case ref:
    201203022
  • Date:
    May 2013
  • Body:
    South Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    unauthorised developments: calls for enforcement action/stop and discontinuation notices

Summary

Mr C complained that the council's planning department had not taken action to prevent his neighbour from erecting a garden shed in the wrong place. He felt the council should have taken earlier action because Mr C had made it clear to them where his neighbour had erected an area of decking, which would later be used as a base for constructing the shed. The council explained their role in planning enforcement and advised that at that stage there was no breach of development control that would allow them to take action. When Mr C's neighbour did build the shed in the wrong place, the council promptly took steps to ensure that it was relocated to the site approved under a certificate of lawfulness.

Having considered the council's response to Mr C's complaint and their actions, we were satisfied that they had acted appropriately.

Updated: March 13, 2018