Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101537 The City of Edinburgh Council policy/administration Some upheld, recommendations April 2013
201102497 Glasgow Caledonian University policy/administration Upheld, recommendations April 2013
201103288 Forestry Commission Scotland policy/administration Some upheld, recommendations April 2013
201103307 Care Inspectorate complaints handling Not upheld, recommendations April 2013
201103610 South Ayrshire Council policy/administration Some upheld, recommendations April 2013
201103626 University of Abertay Dundee policy/administration Upheld, recommendations April 2013
201104012 A Dental Practice in the Greater Glasgow and Clyde NHS Board area complaints handling Upheld, recommendations April 2013
201104070 Scottish Water sewer flooding - external Some upheld, action taken by body to remedy, recommendations April 2013
201104276 South Lanarkshire Council policy/administration Some upheld, action taken by body to remedy, recommendations April 2013
201104623 Queen Margaret University teaching and supervision Some upheld, recommendations April 2013