Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202026 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations April 2013
201202053 Scottish Prison Service staff treatment Not upheld, no recommendations April 2013
201202103 University of Aberdeen policy/administration Some upheld, recommendations April 2013
201202180 Grampian NHS Board clinical treatment / diagnosis April 2013
201202227 Scottish Prison Service home detention curfew Not upheld, no recommendations April 2013
201202274 Scottish Prison Service personal property Not upheld, no recommendations April 2013
201202297 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2013
201202301 The City of Edinburgh Council statutory notices Not upheld, no recommendations April 2013
201202303 Edinburgh's Telford College teaching and supervision Some upheld, recommendations April 2013
201202327 Highland NHS Board policy/administration Not upheld, no recommendations April 2013